Chapel Hill, NC

When I was in a car accident recently, Pam and her staff went into action and virtually eliminated the need for me to get very involved in the post-accident process. They coordinated with the body shop repairing my car, arranged for a rental car for me, and exclusively dealt with the other party to the accident. I would highly recommend Pam and her staff without hesitation. John Manley

Dear Pam, I'm writing to you to express my satisfaction and appreciation for the maner you manage all of our insurance accounts. We have been clients for 40 years and we have never had a complaint or request for the handling of our accounts. Very sincerely yours, Gustavo and Joan Montana

It happens to us all, sooner or later! My policy expired, and the insurer sent a new updated policy. When I read the new premiums, I almost fainted! And then, reading further, there was a paragraph written in very bold and large letters, something that said they were obliged by law to tell me that the new policy was in fact overpriced, and I could do better. At that point I decided to look into other options, especially because my agent of 20 years had disappeared, the office was closed, the insurer couldn't assist me in finding the agent, and I had never had any notification that the agency was apparently out of business—nowhere and no one to be found. So, based upon its long history, I chose State Farm. State Farm has always had a great reputation, and is, I believe the largest insurer in North Carolina. So why not look into the best! I found an agent whose office was in my area, and decided to call. Which is how I found Wayne Britt of Pam Herndon. It turned out to be a very fortunate choice for me. Wayne answered the phone, and immediately we started to work on the quote. I found him to be very knowledgeable, courteous, interested in getting his clients the best quotation he could put together, honorable, asked all the right questions, and suggested some things I hadn't thought of. Additionally, he assisted me through setting up my State Farm account and my premium payment, the method of which was a bit unusual due to the way my bank's payment system is set up. So, the phone calls were hot and heavy for a while, until he was able to finally smooth out the last details. Through it all, he was patient, responsive, and professional. Considering all of the above, I suggest that you should look into working with Wayne if you are in need of a quote. I assure you that you won't go wrong if you do. J.A.