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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Mike Jennings

November 22, 2023

5  out of  5 rating by Mike Jennings
"Pam and her staff have always provided me with excellent service. I stayed with the agency even after moving to Cary."

Jonathan David-Composer

October 30, 2023

5  out of  5 rating by Jonathan David-Composer
"Once again, Danny Ingvalson took care of my Evidence of Renter's Insurance in a very timely manner! Thank you, Danny!"

Catharine C

October 23, 2023

5  out of  5 rating by Catharine C
"Pam and her team were very helpful in advocating for our continued coverage after some complicated history. They provided excellent personal customer service."

kathie young

October 17, 2023

5  out of  5 rating by kathie young
"Pam has been our insurance agent for about 13 years. She is very thorough and her staff is always easy to talk with (especially MacKenzie - who is extra fun to chat with). If you have questions, just email MacKenzie and you'll get an answer within a couple of days. Pam handles most of our insurance needs and took extra good care of us when we moved to a new house a couple of years ago. I also appreciate the ability to auto-charge everything to our credit card. THANK YOU!!!!!!"

Bettina Shuford

October 4, 2023

5  out of  5 rating by Bettina Shuford
"My experience working with local agent, Pam Herndon has been great. Pam Herndon and members of her team are very responsive when you need to file a claim, as well as proactive at ensuring you have the right coverage."

Tristen Chun

September 8, 2023

5  out of  5 rating by Tristen Chun
"Very efficient team - made everything easy for me."

Phil Beighle

August 30, 2023

5  out of  5 rating by Phil Beighle
"I let my boat policy relapse then found I needed it for a the rest of the year. Wayne Britt handled my transaction quickly and efficiently. Great job"

S. P.

August 19, 2023

5  out of  5 rating by S. P.
"I’ve been receiving great service from Mrs. Herndon and staff ever since I relocated to NC in 2016. Mackenzie is always on point. 🙌🏽"

Jim Wang

August 18, 2023

5  out of  5 rating by Jim Wang
"Danny Ingvalson is very patient and friendly while help me."

Chris Straughan

August 18, 2023

5  out of  5 rating by Chris Straughan
"I have been working with Danny Ingvalson for several months to get insurance for both motor vehicles and some fairly complex real estate properties. Every insurance requirement was unique and the real estate insurance needs were interwoven and needed to be interconnected and reactive to changing situations. These needs required extra research and also reconciling credits and payments with State Farms finance department. Danny worked through all of this with great commitment and very professional attitude. I am very happy to be working with Danny...he is a real value add to the agency."

Tara Odonnel

August 14, 2023

5  out of  5 rating by Tara Odonnel
"Each and every individual at Pam Herndon's office that I have dealt with has given excellent service. They are all prompt in getting back to you and efficient in taking care of the issue."

cindy Dunham

July 31, 2023

5  out of  5 rating by cindy Dunham
"I have maintained home and car insurance with Pam Herndon State Farm for many years - I think more than 30! I was recently involved in an accident where an uninsured driver collided with my car while I was waiting at stop sign, totaling my car as a consequence. I cannot say enough good things about Danny Ingvalson from the Pam Herndon office. He very patiently talked me off the ledge (because I was a MESS) and then took the time to explain to me each step that would follow in terms of filing a claim, the role of the adjustors, the claims specialists and everyone in the chain. At the end of the process he called to check on me, and to make sure all the t's were crossed and i's were dotted. His reassurance, knowledge of and explanation of the process and general manner of dealing with me as a customer made the process so much easier and less stress filled. This is a top notch group!!"

Westman Enders

July 27, 2023

5  out of  5 rating by Westman Enders
"Wayne Britt was so wonderful in helping us amend part of our policy. He was courteous, kind, and super helpful every step of the way, even through multiple extra steps to get everything right! He made it a very pleasant experience."

toby galinkin'

July 23, 2023

5  out of  5 rating by toby galinkin'
"So friendly, helpful and informative. I really like this agency."

Bayazit Huseyin

July 23, 2023

1  out of  5 rating by Bayazit Huseyin
"This office is incapable of solving the problems and the staff was rude to customer! I would never work with them again."

Linda Martin

July 20, 2023

5  out of  5 rating by Linda Martin
"Pam is very helpful!"

Paresh Patel

July 17, 2023

5  out of  5 rating by Paresh Patel
"Great insurance agent. Highly responsive staff."

yan-min wang

July 17, 2023

5  out of  5 rating by yan-min wang
"Mr. Marc Cram took the initiative to contact me in order to make me aware that Pam Herndon State Farm offers free advice for how to sign up for Medicare sincere I’m turning 65 soon. I have since had three appointments with him in order to get the business of signing up for Medicare done properly. Mr. Cram has been very informative, professional and patient on all three occasions and his manners inspire trust. We finally got it done today and I feel very grateful for all the help he had given me. Heartfelt THANK YOU again, Mr. Cram!"

mariano gomez

July 14, 2023

5  out of  5 rating by mariano gomez
"Mackenzie has always been a gem to work with. She goes above and beyond with anything I have ever needed. She is always prompt in her responses and very knowledgeable. Switching to Statefarm has been a great Decision. Thank you Mackenzie for all that you do."

Xumei Fan

July 13, 2023

5  out of  5 rating by Xumei Fan
"I had a great experience! Mackenzie is friendly, patient, efficient, and thoughtful, and she is the best agent I have ever known. I highly recommend Pam Herndon State Farm."

Jennifer Tiansay

July 6, 2023

5  out of  5 rating by Jennifer Tiansay
"Statefarm's Ms. Pam and Danny are very responsive to our inquiries. Thanks!"


June 28, 2023

5  out of  5 rating by michaela
"mackenzie was extremely helpful with getting me a car insurance policy. She was timely, responsive and easy to contact. she made the process seamless!"

J vanBever-Green

June 24, 2023

5  out of  5 rating by J vanBever-Green
"We work with Mackenzie Mullins at Pam Herndon State Farm, and she has consistently provided exceptional service to us. Through the process of moving to NC from VA, she facilitated the transfer and updating of all of our State Farm policies, and has always responded promptly to our questions and provided clear, correct and complete advice. We have worked with this agency, even when we lived in VA, for our rental property, and when a friend had a problem with a "bargain" insurance agent we referred her to Pam Herndon. Recently she told us, "I would never change my agent." We agree, and we intend to maintain the long-term relationship we have had with Pam Herndon."

Daniel Abelson

June 8, 2023

5  out of  5 rating by Daniel Abelson
"Met with Pam this week and I was very impressed with her knowledge and expertise. By far the best insurance agent I have dealt with. Would highly recommend for anyone in North Carolina looking for an amazing insurance company."

Dana Rivers-Warnke

May 27, 2023

5  out of  5 rating by Dana Rivers-Warnke
"Very pleased with the customer service and support provided by Wayne Britt of Pam Herndon State Farm Insurance. I started a quote online and transmitted it to this office for review and finalization. Within an hour, Wayne contacted me, prepared the documents and executed the new policy. Prompt, responsive and professional!"