Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kali Graham

Kali Graham

March 12, 2026

5  out of  5
rating by Kali Graham
"Amazing service from Pam and her team (Danny helped me set everything up!) when I moved from NV to NC. Truly appreciate all the help and kindness. Thank you again!"
We responded:
"We appreciate your review, Kali. We are so happy that you had such a wonderful experience with State Farm Agent Pam Herndon’s Team here in Chapel Hill ! "
Profile photo of Haidong Wang

Haidong Wang

March 12, 2026

5  out of  5
rating by Haidong Wang
"As a first time homeowner, Mr. Wayne Britt helped me with both homeowners and auto policies. When there was uncertainty regarding what the HOA covered or not, Wayne took the initiative directly with the HOA to ensure I would neither underinsured nor overinsured. He was highly attentive and patient to my specific requests and adjustments, such as modifying replacement costs, personal property limits, and deductibles, etc. Wayne also actively sought out savings, including bundling discounts and suggesting the "Drive Safe and Save" program for additional credits. It was a pleasant and smooth quoting and buying experience. Thank you Wayne."
We responded:
"Thank you for the 5-star review, Haidong! Here on State Farm Agent Pam Herndon’s Team, we are proud to serve our community and appreciate your recognition. "
Profile photo of Jeanne Wurster

Jeanne Wurster

March 8, 2026

5  out of  5
rating by Jeanne Wurster
"Ashlyn helped me out in a pinch when I was in line at the Division of Motor Vehicles and realized I didn’t have my insurance card with me. I called Pam Herndon’s office and Ashlyn answered. She quickly emailed the card to me and I was able to take care of my business. Thank you, Ashlyn"
We responded:
"Jeanne, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Pam Herndon’s Team—we are always here to help!"
Profile photo of Cynthia

Cynthia

March 2, 2026

5  out of  5
rating by Cynthia
"Meredith has been a superstar and helped me with a difficult situation. Her perseverance and professionalism ended with a great result. Thank you!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Pam Herndon’s Team. "
Profile photo of Kun Liu

Kun Liu

February 24, 2026

5  out of  5
rating by Kun Liu
"Thanks very much to Mackenzie for her warm and friendly assistance, which has made me feel secure and at ease!!"
We responded:
"Thanks so much for the amazing review, Kun! We really appreciate your support here in Chapel Hill . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Profile photo of Carl Kollmer

Carl Kollmer

February 20, 2026

5  out of  5
rating by Carl Kollmer
"Pam and her team are knowledgeable, easy to reach."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Profile photo of Sherri Williams

Sherri Williams

February 19, 2026

5  out of  5
rating by Sherri Williams
"Great agency! Attentive and courtesy people with quick responses when needed."
We responded:
"Thank you for the amazing review, Sherri! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Pamela De Lacy

Pamela De Lacy

February 18, 2026

5  out of  5
rating by Pamela De Lacy
"Awesome service, great explanation of difference between personal and commercial policies. Very efficient and made the process painless. Thank you!"
We responded:
"We are grateful for your 5-star review, Pamela! Thanks for taking a moment to share your positive rating of State Farm Agent Pam Herndon’s Team here in Chapel Hill . "
Profile photo of Jeffrey Abel

Jeffrey Abel

February 13, 2026

5  out of  5
rating by Jeffrey Abel
"Pam Herndon and her team, coordinated by Wayne, provided me with intensive information regarding home and auto insurance. Our home and cars are well protected at a GREAT price. HIGHLY RECOMMEND!!! I give them 5 STARS!****"
We responded:
"Jeffrey, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Profile photo of Michael DeSpirito

Michael DeSpirito

February 10, 2026

5  out of  5
rating by Michael DeSpirito
"Wayne Britt was prompt, professional and very knowledgeable about the insurance products we needed. A very easy 5 star review!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Pam Herndon’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Profile photo of lavar cotten

lavar cotten

February 10, 2026

5  out of  5
rating by lavar cotten
"Wayne Brit is excellent. He has handled all of my insurance needs. Wayne is always ready and willing to help. He is my real life "Jake from State Farm""
We responded:
"Thank you so much for the 5-star rating, lavar! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of Tabitha Gaskin

Tabitha Gaskin

February 6, 2026

5  out of  5
rating by Tabitha Gaskin
"Wayne Britt is truly phenomenal. From the very beginning, he has been professional, patient, and incredibly knowledgeable. He takes the time to explain options clearly, answers questions thoroughly, and always makes sure my family and I feel confident in our decisions. What really stands out is how responsive and dependable he is—you never feel like just another policy number. We genuinely appreciate the care, attention, and integrity he brings to his work, and we are grateful to have him as our State Farm representative. I highly recommend Wayne to anyone looking for an agent who truly puts his clients first."
We responded:
"Thanks so much for the amazing review, Tabitha! We really appreciate your support here in Chapel Hill . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Profile photo of Terri Ingram

Terri Ingram

February 4, 2026

5  out of  5
rating by Terri Ingram
"I wanted to let you know about the great service I have received. Wayne Britt, with Pam Herndon, State Farm Insurance. I have spoken with him several times. He has always returned my calls promptly. Wayne is very knowledgeable and helpful with my concerns. I just wanted to thank him for his help!"
We responded:
"Hi Terri, thank you for sharing your wonderful review. Our team and Wayne are ecstatic to hear that he was able to find the right coverage for your mom after you had some issues previously. We are always here to help so please do not ever hesitate to reach out with any questions or concerns. -Pam"
Profile photo of Carolyn Mackman

Carolyn Mackman

January 19, 2026

5  out of  5
rating by Carolyn Mackman
"Wayne provided superb assistance on the phone. He provided a clear answer to my question and followed up by sending me the information in an email. Thank you!"
We responded:
"Thanks for the confidence you have in our agency for your insurance needs! "
Profile photo of Dianne Smith

Dianne Smith

January 14, 2026

5  out of  5
rating by Dianne Smith
"Wayne Britt took care of my home and auto insurance needs in less than 24 hours. He was courteous, efficient and very knowledgeable. I feel in very good hands."
We responded:
"Thanks so much for the fantastic rating, Dianne! We are so glad you had a positive experience with us here on State Farm Agent Pam Herndon’s Team. If there is anything we can do for you in the future, just give us a shout! "
Profile photo of Singh Kochar

Singh Kochar

November 26, 2025

5  out of  5
rating by Singh Kochar
"Danny is always helpful and very professional with our move from other state!👍"
We responded:
"We're honored by your positive feedback! We look forward to continuing to provide you with great service ! If there is anything else we can do for your insurance needs, just let us know. Thanks, Pam Herndon, State Farm Insurance "
Profile photo of San Nettles

San Nettles

November 21, 2025

5  out of  5
rating by San Nettles
"State Farm Insurance has an amazing team. Pam Herndon goes over and above to make sure each team member is equipped to serve their customers. Not only that, as a leading agency in the area; she rewards her team members for their accomplishments and not only urges them to make goals but assist them in reaching them. Her successfulness was truly apparent by listening in on the team meeting yesterday. Pam is very knowledgeable and pleasant to do business with. She highly values all of her Customers and is definitely problem solver."
We responded:
"Thanks! My team is awesome!"
Profile photo of Lita Wilson

Lita Wilson

November 17, 2025

5  out of  5
rating by Lita Wilson
"Wayne Britt was excellent , I needed a new policy and he helped me navigate my way. Thanks"
We responded:
"Thanks for the praise of Wayne. Our office strives to deliver solutions for our customers. Pam Herndon. State Farm Agency"
Profile photo of Jackson Vickers

Jackson Vickers

October 14, 2025

5  out of  5
rating by Jackson Vickers
"Mackenzie Mullins and her team are great! They always handle things very fast. So thankful!"
We responded:
"Always glad to take care of your insurance needs! Thank you for choosing Pam Herndon, State Farm Agency"
Profile photo of Neva Diers

Neva Diers

October 7, 2025

5  out of  5
rating by Neva Diers
"My agent was great! They were very nice and explained things really well. They got back to me promptly and updated my policy immediately when my apartment complex changed insurances."
We responded:
": I am glad to hear about your experience, Neva! We are always here to help you with your insurance needs. -Pam "
Profile photo of Anna Morosoff

Anna Morosoff

September 30, 2025

5  out of  5
rating by Anna Morosoff
"Pam Henredon is a friend to her customers. She appreciates their business and she deserves it. Her personnel is well prepared, friendly and helpful as well. I recommend this business."
We responded:
"Anna, it is a honor to call you a customer and a friend !! Your comments mean so much to our team and me. thanks, Pam Herndon, State Farm Agency "
Profile photo of Dorothy

Dorothy

September 23, 2025

5  out of  5
rating by Dorothy
"They answer the phone in person - no phone tree. They are helpful, knowledgeable, and quick to find answers and resolve issues. They gave me a lot of additional helpful information when I relocated. Every person in the office is polite and helpful. They don't give up if a problem is complicated. They research and recommend different ways to resolve difficulties. Addendum: Today I received additional excellent service when transferring my policies from NM State Farm to another state. If only every State Farm office were this knowledgeable and courteous."
We responded:
"Thank you so much, Dorothy! We truly appreciate your trust in our team and are delighted to hear that we have been polite and helpful in addressing your needs. It’s our priority to find the best solutions for any challenges that arise. If you ever need further assistance, don’t hesitate to reach out! - Pam"
Profile photo of Rick Durrett

Rick Durrett

September 17, 2025

5  out of  5
rating by Rick Durrett
"About three weeks ago I was involved in my first ever automobile accident. I would hav been lost without State Farm and the helpful people in Pam Herndon's agency. They are the best."
We responded:
"We are thankful for your feedback! It's our pleasure to assist with your insurance needs. If there is anything else we can do to help, please let us know! Pam Herndon- State Farm Agency"
Profile photo of Becca Pulliam

Becca Pulliam

September 9, 2025

5  out of  5
rating by Becca Pulliam
"Mackenzie was absolutely wonderful and made the process so easy for us! I would highly recommend her for anyone who needs help."
Profile photo of John Manley

John Manley

August 24, 2025

5  out of  5
rating by John Manley
"When I was in a car accident recently, Pam and her staff went into action and virtually eliminated the need for me to get very involved in the post-accident process. They coordinated with the body shop repairing my car, arranged for a rental car for me, and exclusively dealt with the other party to the accident. I would highly recommend Pam and her staff without hesitation. John Manley"