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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Art Menius

April 23, 2026

5  out of  5
rating by Art Menius
"Done all my insurance with Pam Herdon for almost 15 years. Exceptional customer service and attentiveness."
We responded:
"Art, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Pam Herndon’s Team here in our Chapel Hill office. "
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Stephen Nesnow

April 7, 2026

5  out of  5
rating by Stephen Nesnow
"Mackensie did great job in issuing a rider for my truck."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Pam Herndon’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Linda Walker

April 2, 2026

5  out of  5
rating by Linda Walker
"What an Excellent experience! Both Mackenzie and Danny were both professional And personable! If you are looking for insurance agents who go above and beyond, look no further!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Pam Herndon’s Team here in Chapel Hill . "
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Madison Williamson

March 27, 2026

5  out of  5
rating by Madison Williamson
"I have appreciated the ease and timeliness of working with Pam Herndon and Meredith Herndon Koraly at State Farm. They both did a wonderful job drafting a policy for me and executed it with the upmost care. I would highly recommend them to anyone in North Carolina! Thank you both so much for your assistance!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Pam Herndon’s Team! We deeply appreciate your kind words here in Chapel Hill . "
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Heesue Kim

March 24, 2026

5  out of  5
rating by Heesue Kim
"Very attentive and helpful, Meredith was great to work with. She provided insightful information and was quick and clear in communicating when helping me with my insurance process. The price of the policy was very reasonable."
We responded:
"Wow, thank you for the 5-star review, Heesue! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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L

March 20, 2026

5  out of  5
rating by L
"I cannot speak enough about how wonderful Pam‘s team were in handling my claim process. Shout out to McKenzie and Danny! You both are rock stars!!!. McKenzie had promised me when I was having problems with getting in touch with out of state claims person that she wouldn’t let the day end without getting me a resolution, she was true to her word, even had to be on the phone for almost 30 minutes to get the right person and then conference me back in to make sure that the whole thing was settled. I’m so grateful!!!! Fantastic customer service, 5 stars!!!!!!!!"
We responded:
"Thank you for taking the time to leave such a great review, L. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Dianne Smith

March 18, 2026

5  out of  5
rating by Dianne Smith
"Wayne Britt and Pam Herdon are the best. They took great care of my home and auto insurance needs in less than 24 hours. They are courteous, efficient and very knowledgeable. I feel in very good hands."
We responded:
"Thanks so much for the fantastic rating, Dianne! We are so glad you had a positive experience with us here on State Farm Agent Pam Herndon’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Bashar Qeshta

March 17, 2026

5  out of  5
rating by Bashar Qeshta
"Pam and her team are knowledgeable, easy to reach"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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LeVin

March 16, 2026

5  out of  5
rating by LeVin
"Reliable and swift service. Happy you take care of our needs."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Kali Graham

March 12, 2026

5  out of  5
rating by Kali Graham
"Amazing service from Pam and her team (Danny helped me set everything up!) when I moved from NV to NC. Truly appreciate all the help and kindness. Thank you again!"
We responded:
"We appreciate your review, Kali. We are so happy that you had such a wonderful experience with State Farm Agent Pam Herndon’s Team here in Chapel Hill ! "
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Haidong Wang

March 12, 2026

5  out of  5
rating by Haidong Wang
"As a first time homeowner, Mr. Wayne Britt helped me with both homeowners and auto policies. When there was uncertainty regarding what the HOA covered or not, Wayne took the initiative directly with the HOA to ensure I would neither underinsured nor overinsured. He was highly attentive and patient to my specific requests and adjustments, such as modifying replacement costs, personal property limits, and deductibles, etc. Wayne also actively sought out savings, including bundling discounts and suggesting the "Drive Safe and Save" program for additional credits. It was a pleasant and smooth quoting and buying experience. Thank you Wayne."
We responded:
"Thank you for the 5-star review, Haidong! Here on State Farm Agent Pam Herndon’s Team, we are proud to serve our community and appreciate your recognition. "
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Jeanne Wurster

March 8, 2026

5  out of  5
rating by Jeanne Wurster
"Ashlyn helped me out in a pinch when I was in line at the Division of Motor Vehicles and realized I didn’t have my insurance card with me. I called Pam Herndon’s office and Ashlyn answered. She quickly emailed the card to me and I was able to take care of my business. Thank you, Ashlyn"
We responded:
"Jeanne, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Pam Herndon’s Team—we are always here to help!"
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Cynthia

March 2, 2026

5  out of  5
rating by Cynthia
"Meredith has been a superstar and helped me with a difficult situation. Her perseverance and professionalism ended with a great result. Thank you!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Pam Herndon’s Team. "
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Kun Liu

February 24, 2026

5  out of  5
rating by Kun Liu
"Thanks very much to Mackenzie for her warm and friendly assistance, which has made me feel secure and at ease!!"
We responded:
"Thanks so much for the amazing review, Kun! We really appreciate your support here in Chapel Hill . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Carl Kollmer

February 20, 2026

5  out of  5
rating by Carl Kollmer
"Pam and her team are knowledgeable, easy to reach."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Sherri Williams

February 19, 2026

5  out of  5
rating by Sherri Williams
"Great agency! Attentive and courtesy people with quick responses when needed."
We responded:
"Thank you for the amazing review, Sherri! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Pamela De Lacy

February 18, 2026

5  out of  5
rating by Pamela De Lacy
"Awesome service, great explanation of difference between personal and commercial policies. Very efficient and made the process painless. Thank you!"
We responded:
"We are grateful for your 5-star review, Pamela! Thanks for taking a moment to share your positive rating of State Farm Agent Pam Herndon’s Team here in Chapel Hill . "
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Jeffrey Abel

February 13, 2026

5  out of  5
rating by Jeffrey Abel
"Pam Herndon and her team, coordinated by Wayne, provided me with intensive information regarding home and auto insurance. Our home and cars are well protected at a GREAT price. HIGHLY RECOMMEND!!! I give them 5 STARS!****"
We responded:
"Jeffrey, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Michael DeSpirito

February 10, 2026

5  out of  5
rating by Michael DeSpirito
"Wayne Britt was prompt, professional and very knowledgeable about the insurance products we needed. A very easy 5 star review!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Pam Herndon’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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lavar cotten

February 10, 2026

5  out of  5
rating by lavar cotten
"Wayne Brit is excellent. He has handled all of my insurance needs. Wayne is always ready and willing to help. He is my real life "Jake from State Farm""
We responded:
"Thank you so much for the 5-star rating, lavar! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Tabitha Gaskin

February 6, 2026

5  out of  5
rating by Tabitha Gaskin
"Wayne Britt is truly phenomenal. From the very beginning, he has been professional, patient, and incredibly knowledgeable. He takes the time to explain options clearly, answers questions thoroughly, and always makes sure my family and I feel confident in our decisions. What really stands out is how responsive and dependable he is—you never feel like just another policy number. We genuinely appreciate the care, attention, and integrity he brings to his work, and we are grateful to have him as our State Farm representative. I highly recommend Wayne to anyone looking for an agent who truly puts his clients first."
We responded:
"Thanks so much for the amazing review, Tabitha! We really appreciate your support here in Chapel Hill . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Terri Ingram

February 4, 2026

5  out of  5
rating by Terri Ingram
"I wanted to let you know about the great service I have received. Wayne Britt, with Pam Herndon, State Farm Insurance. I have spoken with him several times. He has always returned my calls promptly. Wayne is very knowledgeable and helpful with my concerns. I just wanted to thank him for his help!"
We responded:
"Hi Terri, thank you for sharing your wonderful review. Our team and Wayne are ecstatic to hear that he was able to find the right coverage for your mom after you had some issues previously. We are always here to help so please do not ever hesitate to reach out with any questions or concerns. -Pam"
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Carolyn Mackman

January 19, 2026

5  out of  5
rating by Carolyn Mackman
"Wayne provided superb assistance on the phone. He provided a clear answer to my question and followed up by sending me the information in an email. Thank you!"
We responded:
"Thanks for the confidence you have in our agency for your insurance needs! "
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Singh Kochar

November 26, 2025

5  out of  5
rating by Singh Kochar
"Danny is always helpful and very professional with our move from other state!👍"
We responded:
"We're honored by your positive feedback! We look forward to continuing to provide you with great service ! If there is anything else we can do for your insurance needs, just let us know. Thanks, Pam Herndon, State Farm Insurance "
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San Nettles

November 21, 2025

5  out of  5
rating by San Nettles
"State Farm Insurance has an amazing team. Pam Herndon goes over and above to make sure each team member is equipped to serve their customers. Not only that, as a leading agency in the area; she rewards her team members for their accomplishments and not only urges them to make goals but assist them in reaching them. Her successfulness was truly apparent by listening in on the team meeting yesterday. Pam is very knowledgeable and pleasant to do business with. She highly values all of her Customers and is definitely problem solver."
We responded:
"Thanks! My team is awesome!"