State Farm® Insurance Agent Pam Herndon
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Indranil Mondal
April 29, 2025
5
out of
5
rating by Indranil Mondal
"Great assistance on time and very quick response always."
Virginia G
April 23, 2025
5
out of
5
rating by Virginia G
"Love working with Mackenzie! She is always very responsive and gets everything done!"
We responded:
"So glad you were pleased with Mackenzie! She has a passion for helping our customers! Thanks, Pam"
Rashaun Walker
April 22, 2025
5
out of
5
rating by Rashaun Walker
"Every body at Pam Herndon State Farm is excellent, very professional and willing to help!"
We responded:
"Thank you for the kind words, Rashaun! We're so glad to hear that the team has been helpful and professional in assisting you. Your support means a lot, and we're here when you need us! Don't hesitate to reach out if you have any questions. -Pam "
Alice Carlton
April 15, 2025
5
out of
5
rating by Alice Carlton
"Pam was thorough and didn't take up too much of our time."
We responded:
"HI Alice, thank you for sharing your kind feedback. Our team is glad to hear that we have provided great service promptly. We thank you for choosing us and look forward to seeing you again soon. Please let us know if we can assist you with anything! -Pam "
Ingrid L
April 4, 2025
5
out of
5
rating by Ingrid L
"Danny has been wonderful. He helps make me aware of things and takes time to educate me on options. He thinks of the scenarios that I would never have on my radar and it's nice knowing they're helping me protect my interests. There is no pressure to sign stuff and Danny goes the extra mile to get comps for me. It's very transparent. I really appreciate the patience, care and kindness he and the team have shown me."
We responded:
"Thank you for sharing your experience, Ingrid! We're so glad to hear that Danny has taken the time to walk you through your options and provide thoughtful, transparent service. It's great to know you feel supported and well-informed without any pressure. We truly appreciate your trust and look forward to continuing to assist you! -Pam"
luke Iwara
March 27, 2025
5
out of
5
rating by luke Iwara
"Wayne was totally knowledgeable, professional, patient and kind throughout the entire insurance request process."
We responded:
"Thank you, Luke, for leaving your amazing feedback. Our team and Wayne are grateful to know that he has provided professional and knowledgeable service to you. Please reach out to us if you have any questions or concerns. We will always be here to help you! -Pam"
Arturo Alfaro Arrieta
March 27, 2025
5
out of
5
rating by Arturo Alfaro Arrieta
"Absolutely fantastic experience! Wayne Britt, our agent, was knowledgeable, responsive, and genuinely cares about finding the best coverage. Made the whole process smooth and stress-free. Highly recommend!"
We responded:
"Hi Arturo, thank you for sharing your kind review. We are glad to know that Wayne has been able to assist you in finding the right coverage for your needs. Thank you for the recommendation and we truly appreciate you choosing us for your insurance needs. Please let us know if we can assist you in any way! -Pam "
jackie wheeland
March 20, 2025
5
out of
5
rating by jackie wheeland
"I needed proof of renters insurance and Ms. Macenzie Mullins sent it the next day. I have always had a very good experience with Pam Herndon and all those who work at the office! You get what you pay for. I like to interact with people-it is what makes us human. I do not have to do everything on the faceless internet."
We responded:
"Thank you, Jackie, for leaving us a great review! We are glad to know that our team has been able to assist you promptly with your renter’s insurance. Thank you for trusting us and we look forward to working with you soon. Please let us know if we can help in any way in the future! -Pam "
Victoria Grulich
March 20, 2025
5
out of
5
rating by Victoria Grulich
"Thank you, Hannah for being so quick to respond, helpful and professional!"
We responded:
"Hi Victoria, thank you very much for your kind review! We are truly grateful to have you with us and are glad to know that Hannah has served you in an excellent way. We look forward to seeing you again soon so please do not hesitate to reach out if you have any questions or concerns. We are always here to help! -Pam"
Kathryn Helene
March 4, 2025
5
out of
5
rating by Kathryn Helene
"I was contacted by State Farm representative, Wayne Britt. I am a policy holder. He said that by combining policies I could save money. When he initially wrote I was busy and then I had covid, so I returned his call quite a bit later. Nonetheless, he was extremely gracious and did an excellent job of explaining each step to me. I asked many questions and he answered all of them fully. I would highly recommend this State Farm employee."
We responded:
"So glad Wayne was able to help you! As a member of Pam Herndon's State Farm Agency, we are blessed with great team members like Wayne. Looking forward to helping you meet your insurance needs! Thanks, Pam"
Casey Barrett
February 24, 2025
5
out of
5
rating by Casey Barrett
"Danny Ingvalson took my call and made my day. He was beyond informative to help me make the decisions I needed to. He went above and beyond to make sure I had as much information about rates and changes in the auto insurance industry as he could. Everyone at this branch has been friendly and helpful to get me savings when and where they can, but the customer service I experienced today goes a lot further than just courtesy. It was genuine compassion and an interest to help me as much as possible. These people make auto make sense."
We responded:
"Hi Casey, thank you for leaving us a wonderful review. Danny and the team are beyond excited to hear that he has made your day. We strive for outstanding service and are glad to see he has done so. Thank you for trusting us and we look forward to working with you soon. Please let us know if you ever need anything! -Pam"
sumi ariely
February 24, 2025
5
out of
5
rating by sumi ariely
"Pam and her team are excellent, and always have our back. For example, Hannah one of the team members has been wonderful following-up on complex claim issues to make sure clients get the info needed and processing keeps moving forward."
We responded:
"Thank you so much for your kind words, Sumi! We’re thrilled to hear that our team, especially Hannah, have been such a great support to you. It’s wonderful to know that Hannah’s follow-ups have helped keep everything moving smoothly. We truly appreciate your trust in us, and we’ll continue to be here to assist you every step of the way! -Pam"
Terri Ingram
February 18, 2025
5
out of
5
rating by Terri Ingram
"I recently needed to find the insurance for my mom’s home. Her company that she had used for years was not helpful. I spoke with Wayne Britt, Pam Herndon, State Farm Insurance. I was upset at the time. Wayne has a very kind and reassuring voice. He said he felt sure they could help me. We did find a policy that would work for my mom’s home. Wayne did a great job."
We responded:
"Hi Terri, thank you for sharing your wonderful review. Our team and Wayne are ecstatic to hear that he was able to find the right coverage for your mom after you had some issues previously. We are always here to help so please do not ever hesitate to reach out with any questions or concerns. -Pam"
Ping
February 7, 2025
5
out of
5
rating by Ping
"Wayne Britt from the agency has been great to help me to obtain the right policies for our home and cars. He is very knowledgeable and has been very patient to explain various aspects and issues between the policies. In the end we have transferred our insurance policies from Homesite to State Farm, and saved hundreds of dollars in the process. We highly recommend Wayne and Pam, and would like to suggest to talk to them before obtaining a insurance policy from other insurance companies."
We responded:
"Thank you so much for sharing your positive experience! We’re thrilled to hear that Wayne was able to assist you in finding the personalized policies to fit your needs. His knowledge and patience in explaining the details are what we strive for. We truly appreciate your recommendation, and we’re grateful for your trust. If you ever need anything else or have questions down the road, we’re always here to help! -Pam"
David Margolis
January 20, 2025
5
out of
5
rating by David Margolis
"Mackenzie Mullins was excellent and very responsive, thanks"
We responded:
"Hi David, thank you so much for the kind review. We are grateful for your nice words and are happy that Mackenzie was able to assist you. Thank you for trusting us with your insurance, and please let us know if you have any questions or concerns in the future. We are happy to help! -Pam "
Brenda Denzler
January 15, 2025
5
out of
5
rating by Brenda Denzler
"I've been with Pam Herndon for many years and have always been more than pleased with her helpfulness and service --- as well as the knowledge and helpfulness of her staff. This time I worked with Wayne Britt, and he was prompt to answer my questions (via email) and make the changes to my policy that I decided I needed to make. The entire crew there has helped me through homeowners' insurance issues, auto coverage issues, life policy issues.... When it comes to my questions and needs related to insurance, I know I can count on Pam and Wayne and all of her folks to give me good advice and help me take wise actions."
We responded:
"Thank you, Brenda! We have been through many changes, in both our lives together. I enjoy our professional & personal relationship. Thank you for placing your confidence in State Farm & Pam Herndon State Farm agency!"
Todd Taus
January 14, 2025
5
out of
5
rating by Todd Taus
"I spoke with Wayne who was very efficient, kind and helpful as this was my first time getting insurance in the state of North Carolina. I would use him again for future policies . Thanks"
We responded:
"Thank you for your wonderful feedback, Todd! We're so glad to hear that Wayne was able to make your first experience with insurance in North Carolina smooth and easy. We’ll be sure to pass along your kind words to him. We truly appreciate your trust, don't hesitate to reach out if you have any questions! -Pam"
Annie
January 13, 2025
5
out of
5
rating by Annie
"Very helpful and knowledgeable--they assisted me even though I didn't end up going with them (turns out insurance is a mystery to me!). I'd definitely work with them if you want a State Farm agent in the area. Special shoutout to Danny for answering sooo many of my questions and emails."
We responded:
"Hi Annie, thank you for the kind review. We are glad to hear that Danny was able to answer your questions and emails in a helpful manner. Next time you need us please do not hesitate to reach out. We are happy to assist you! -Pam"
Anne Cooper
December 14, 2024
5
out of
5
rating by Anne Cooper
"Wayne went far beyond what was necessary or expected in easing my transition from another state. Kudos and cheers."
We responded:
"Anne- so happy you agree with so many of our customers & me on what a great insurance agent Wayne is! Glad you are our customer! Thanks, Pam Herndon"
Steve Hess
December 2, 2024
5
out of
5
rating by Steve Hess
"Hannah is great to work with, she is always friendly, polite, helpful and very responsive. It's a pleasure to call State Farm at Pam Herndon's office--really great to speak directly with a qualified person who quickly helps us with our challenges! Thanks!"
We responded:
"Thank you for the kind words, Steve! We’re glad to hear that Hannah has been helpful and responsive in addressing your needs. It’s great to know you enjoy working with her, and we appreciate you taking the time to share your experience. We look forward to continuing to assist you in the future! - Pam"
Patricia P
November 25, 2024
5
out of
5
rating by Patricia P
"Elisa was incredibly helpful today. I started a new policy, the premium was much lower than expected and all this was quickly completed over the phone. I wish everything was this easy..."
We responded:
"Thank you for your great feedback, Patricia. We’re so glad to hear Elisa was able to assist you with starting your new policy & everything went smoothly. It’s wonderful to know that we could help give you some savings! We truly appreciate your kind words & are here if you need further assistance. Don’t hesitate to reach out. Pam"
Linda Taylor
November 23, 2024
5
out of
5
rating by Linda Taylor
"I have complained in the past about not getting customer service the way it was years ago; However, that was before I called State Farm and talked to McKenzie Mullins. She was professional, friendly and went out of her way to give me the information I needed to make a decision about my policy coverage. thank you McKenzie. Linda Taylor"
We responded:
"Thank you so much for sharing your experience, Linda! We're thrilled to hear that McKenzie was able to provide you with the exceptional service you were looking for. We're so glad she could assist you in personalizing your policy to fit your needs. We appreciate your feedback and are here to help whenever you need it! Don't hesitate to reach out if you have any questions. -Pam"
Joseph “Pete” DeMatteo
November 15, 2024
5
out of
5
rating by Joseph “Pete” DeMatteo
"Jessica is always kind, well informed and efficient whenever I call with my dealings with State Farm Insurance. Thanks, Jessica!"
We responded:
"Hi Joseph, Thank you for sharing your wonderful feedback! We’re so glad to hear that Jessica has been able to provide you with excellent service. We’ll be sure to pass along your thanks to her! It’s always a pleasure to serve you, and we’re here for anything you might need in the future! -Pam "
Mike DeBellis
October 23, 2024
5
out of
5
rating by Mike DeBellis
"Pam's office always answers or returns calls, Wayne has been extremely helpful and patient as I nagivate a replacement car after my daughters accident."
We responded:
"Thank you for your wonderful feedback, Mike! We’re glad to hear that we have been responsive, and that Wayne has been helpful and patient through everything. Your experience is important to us, and we’re here to support you every step of the way! - Pam"
Dorothy
October 16, 2024
5
out of
5
rating by Dorothy
"They answer the phone in person - no phone tree. They are helpful, knowledgeable, and quick to find answers and resolve issues. They gave me a lot of additional helpful information when I relocated. Every person in the office is polite and helpful. They don't give up if a problem is complicated. They research and recommend different ways to resolve difficulties."
We responded:
"Thank you so much, Dorothy! We truly appreciate your trust in our team and are delighted to hear that we have been polite and helpful in addressing your needs. It’s our priority to find the best solutions for any challenges that arise. If you ever need further assistance, don’t hesitate to reach out! - Pam"